Frequently Asked Questions
Welcome! Here you should be able to find answers to the most common questions about our e-commerce store and purchases.
Contact our customer service directly email@example.com or call +44 20 3318 2905
Product and usage questions?
Our moderators and experts can answer all your questions about the content and function of our products, and how to use them. You can reach them through our Facebook page www.facebook.com/fitnessguru
How do I shop at Fitnessguru?
If you know what you are looking for, use the menu to navigate to a category, e.g. “protein” or “fat burners”. When you have found the right product, chose a flavor and use the “add to cart” button. View your cart by clicking on “shopping cart” in the top right corner. Then fill out your address information in the check out if you are pleased with your order.
Which payment methods does Fitnessguru accept?
Our partner Klarna administrates all of our payments. You can choose between paying with the invoice as well as credit card or pay directly through your internet bank. Through Klarna you also have the possibility to use their service of partial payments. Time to time we have campaigns with extra long payment time, completely free from interest. To find out when these campaigns are active, subscribe to our newsletter.
How long does it take for my order to be delivered?
The delivery time is normally between 4-9 working days, depending on which city you live in.
How much does the shipping cost?
If your order is more than 75 GBP the shipping is for free, otherwise, a shipping cost of 7 GBP is added.
I haven’t received my order confirmation, what do I do?
Depending on what kind of security installations you have on your e-mail and computer your order confirmation might have been sorted as a spam. Please check your junk mail for the order confirmation and if not found, send an e-mail to firstname.lastname@example.org
Who should I contact for information on collaboration or sponsorship?
At Fitnessguru we are always interested in collaborations with athletes, sportsmen and women and innovative recipe creators. Please send an application with links to the social media accounts where you want to display the products in an e-mail to email@example.com
Invoice and payment questions?
If you have a question regarding your invoice and/or payment, please contact our partner Klarna that administers all our purchases. You can easily reach them through their website: www.klarna.com/support or at the phone number: 020 300 50833
What happens if I don’t claim my parcel?
The package will be at the post office for 10 days before it will be sent back to our storage. For an unredeemed package, you as a customer will be charged a fee of 29 GBP.